Review by Dakota
(Posted on 9/25/16)
Will never buy another from them
Put it on my dog for 12 hours and went to take it off and she had three holes in her neck from the prongs when I put it on her I had my neighbor who has been using them for years help me so we knew it wasn't to tight I am very unhappy with sport dogs products never buying them again
We are very sorry to hear that this has happened to your dog, Dakota! We do hope that she is doing well and recovering quickly. As pet owners ourselves, we use and trust our products and never want a pet to be injured while using them.
The injuries you are seeing may be caused by a condition called pressure necrosis. Pressure necrosis happens primarily when a collar is left on too tight, too loose where the contact points are rubbing and/or for long periods of time (no more than 8-12 hours per day; however this condition can occur with less use). The pressure of the collar restricts the blood flow through the affected area of skin. If the pressure is not alleviated within a reasonable amount of time, the tissue will suffer from blood loss and begin to deteriorate.
When pressure necrosis occurs, the first step is to remove the collar. If caught in the early stages, it appears like an irritation or rash; the area will need to be kept clean and dry. Trimming the hair around the area is also recommended. Check the neck several times a day until the irritation clears up completely.
Please know that we take situations such as this very seriously and would very much like to speak with you and help out in any way we can. Please give us a call at the number 1-800-275-6797.
Review by Matt
(Posted on 5/27/16)
This was a great bark collar until recently when the dial came off. I called to check on a warranty, and they let me know it would be replaced free of charge.
Review by Carrie Preusse
(Posted on 7/16/15)
A normal dog scratches... this collar has a button on it that falls out very easily. Sprotdog really did nothing for me other then state the collar was not a good fit for my dog. Go with the rechargeable one.
I am so sorry to read that you have had a bad experience with the NoBark 18 Deluxe collar. We would like to help find a solution, from the information you have provided I have no record of recent contact. Please call us at your earliest convenience so that we may find a solution for you.
If you would like to speak to a Customer Care associate, please call our Customer Care Center directly at 1-800-732-0144. Our office hours are Monday through Friday 8 A.M. – 8 P.M. ET and Saturdays 9 A.M. – 5 P.M. ET.
Review by Robert
(Posted on 4/1/15)
Working as advertised, highly effective
Just got the collars they have not been on the dogs for more than an hour and two of the dogs are quiet, the other is now only barking once or twice then stopping, she will learn.
We are using three collars for two Jack Russel\Poodle mixes, and one Lab\Springer mix.
I am very pleased with the product so far and we have all three on level one. We had the labs collar set to level 2 for the first correction then were able to turn it back to level one. One of the Terriers may need to be turned up to level 2 or need her spring haircut.
Review by Joyce A Hilt
(Posted on 1/28/15)
Best investment ever.
We purchased this unit thru an obedience training company. We know we paid more than we needed to, going through this company, but it doesn't change the results. This is our first day, but I have to sing praises here. We had rescued our Vizsla from a shelter that was not a "no kill" shelter. We are older and didn't know of the breed when we rescued her - they are little balls of energy and for a 48lb dog, she's extremely strong. We had her for 4 months now and worked thru a few major issues, but the barking was out of control. She barked like a wild dog when anyone was at the door, even the grand children that come over every day. She also used to snap at them as they were going out the door. So we had to keep her in kennel when they were here and listen to non-stop barking. The collar was delivered today and she got zapped once - that's all it took, she hasn't tried it again. She's like a new dog and isn't even rushing the door anymore. This collar has saved her from going to another rescue, we were at our wits ends. Thank you! I understand we may still have more issues, but I don't think this will be it. One zap at the lowest setting and she's been an angel - we didn't think we would be able to travel with her, as her barking would hinder us even going into a resteraunt, not a worry anymore. Love it!
Review by Bill Fisher
(Posted on 10/22/14)
Sportdog Nobark 18
I recently purchased a Sportdog fence system and was so impressed with it that I decided to try the Sportdog Nobark 18 collars as well on my 6 month old lab pups. I must say that I am very disappointed in this product. Not only does it not work well, these collars do not work at all! Both of my lab pups are oblivious to the no-bark collars.I have tested both collars and the battery appears to be o.k. To be sure, I replaced both with new batteries and still have very unsatisfactory results. I will be returning these to the store where I purchased them.
SPORTDOG RESPONSE: Sorry to hear you are having trouble with your collar. We do have a one year warranty on this product and we would be more than happy to help get you fixed up. The issue may be as simple as changing the setting (the collar offers multiple levels of correction). The collar is sold set to the lowest stimulation level. The reason for this is that we want you to work up to the proper level for your dog. You can work up the stimulation levels to find the correct level for your dog. We are going to email you now. Hopefully we can get your straightened up.
Review by Peter H
(Posted on 5/6/14)
Let down by bad design
Having happily used the Sportdogs sporthunter 1825 training collar for field training I was quick to choose the nobark 18 from Sportdog against the competition.
I like the fact that the correction levels increase steadily and then reset. this is a feature that makes it stand head & shoulders above the rest.
Additionally the auto shut off is a feature rarely found on competitors models and whilst it does not fit my exact particular requirements its better than having no shut off feature at all.
As with my Sportdog Sporthunter 1825 it feels like a sturdy bombproof little unit and should last well. The rubberized coating on Sportdogs items save many of the scrapes scratches etc.
However this Sportdog Nobark 18 scores so badly in my opinion is that the level selection is a raised dial on the outside face of the unit!
I have a female dog who does not need a high level of correction so place the dial in the low selection position. this will correct from levels 1 - 6 only.
But no! this dial as mentioned before is on the outside of the unit so any rolling over, brushing up against fence, floor, scratching, pretty much anything a dog can do apart from sit in one position has the potential to unwittingly increase the level. On a number of occasions I returned to find this on level III correcting from levels 13 - 18 on a dog that needs no more than low level corrections.
On the last occasion she had moved it to level III she was distressed so it will never be used again.
SPORTDOG RESPONSE: We're sorry to hear you did not enjoy the system. The SBC-18 is set up not to easily change with user intervention, but it could be possible if a dog was hard enough on it to switch the mode possibly. The SBC-18 actually has 18 levels of corrections though. The SBC-6 only offers 6 as our most basic and easiest to use system. If you would like more correction options, you may look into the SBC-10R. It's our rechargeable collar and does not involve a dial for changing modes.
Quite why someone designed the nobark 18 this way, and quite why Sportdog have not changed this is beyond me. Again I was a happy Sportdog customer & continue to use the Sporthunter 1825 but the nobark 18 in its current configuration is very badly designed.